BT

Is their customer service bad or what?

I hadn't received my first correspondence from them when I moved in despite having the phone connected and informing them a week beforehand although there were two postal strikes, however, it's now TWO weeks and I even phoned them. Took a total of 1 hour 45 minutes before I actually got through to a real person!

I still haven't received my account number and can't set up Broadband without it, If I don't get it tomorrow morning I'm going to be seriously annoyed but the worst thing is most broadband goes through their network and you can't get broadband without a BT line.

Any ideas anyone?